Privacy Policy

We may collect account and contact information such as your name, display name, email address, telephone number and authentication details. Order and delivery information may include purchased products, billing and shipping addresses, order status, shipping information and the details needed to prepare and fulfil an order.

We may also handle payment-related transaction information, support communications, customer reviews and site, security or technical information where applicable. Technical information can include IP address, browser or device information, request data, authentication events and server logs.

We use information to operate and secure the website, maintain accounts, respond to enquiries, provide support, process accepted orders, arrange delivery, support payment verification, moderate reviews, prevent misuse and meet applicable operational or legal obligations.

Information supplied for an order may be used to confirm the order, produce and package the artwork, communicate about fulfilment, arrange delivery, provide tracking information, address returns or delivery issues and retain appropriate transaction records.

Personal information may be shared only where reasonably necessary with service providers that support hosting, authentication, storage, communications, payment processing, production, delivery, security or professional operations. Information may also be disclosed where required by applicable law or to protect rights, users and services.

We do not sell personal information.

Card payments are processed through an external payment provider. Information necessary to initiate, verify and support a transaction may be shared with that provider. Muse Collective Studio does not store full card numbers or card security codes such as CVV in its own systems.

Essential cookies and similar browser storage may be used to operate authentication, security, session preferences, storefront features and other services you request. If optional analytics or broader cookie use is introduced, appropriate information and controls will be provided where required.

Marketing communications will be sent only where there is an appropriate basis to do so. You can use the unsubscribe method in a marketing message or contact us to update your preference. Operational messages about an account, request or order are not marketing.

We use proportionate organisational and technical safeguards intended to protect personal information, including controlled access for private account, support and storage functions. No online service can guarantee absolute security.

Information is retained for as long as reasonably needed for the purpose for which it was collected, to maintain transaction and support records, protect the service and meet applicable obligations. Retention can differ according to the record type and legal context; this policy does not assign an artificial fixed period where one has not been established.

The services and providers used to operate an international website may process information in countries other than the country in which you live. Where required, appropriate safeguards and applicable legal requirements are considered for such processing.

Our customer account and ordering services are not directed to children who cannot lawfully provide the required information or enter into a transaction. If you believe personal information has been submitted by a child inappropriately, please contact us.

The website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing information directly to them.

Depending on applicable law, you may have rights to request access, correction, deletion, restriction or other action concerning your personal information. A request may require reasonable identity verification and will be handled subject to applicable legal rights, exceptions and recordkeeping obligations.

We may update this Privacy Policy when our services, practices or applicable requirements change. The current version and its update date will be published on this page.

For privacy questions or requests, contact Muse Collective Studio at info@musecollectivestudio.com. You may also use the Contact page.